Amanda is a highly skilled executive consultant with 25 years of professional leadership and management experience. As a hospitality veteran, her expertise brings a blend of creativity and business savvy that challenges the status quo. She brings a balanced and pragmatic approach to identifying opportunities with respect to improving how people show up and engage with customers and with each other but in the context of operational effectiveness and efficiency.
She works with you and your team to identify the key opportunities and improvements required in support of delivering world class experiences for your customers. Throughout the process of developing and implementing operational improvements she helps you keep a keen eye on measuring what matters – your customers’ perception of value. Amanda is passionate about creating engagements that evoke enthusiasm and a high level of participation as part of the process to design solutions in support of your business goals.